We love bonsai trees and are totally committed to offering the highest quality bonsai and excellent prices. All bonsai accessories (except bonsai trees) ordered from Bonsaiwereld are covered by our 100% Satisfaction Guarantee. If you are not completely satisfied with the quality of a delivered product please contact us.
Bonsai trees can’t be returned because this is a product of nature. Sending a bonsai back will damage the quality of the bonsai. You can only return Bonsai accessories in the original package. If any bonsai tree is heavily damaged during shipping we will refund your money or send a new tree.
Guarantee is valid for 7 days. Any problems must be submitted to our customer service department within 7 days of receiving all products.
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